Change of Mind (Non-Warranty) Returns
Merchandise purchased from Wallace Bishop may be returned within 21 days of the date of purchase to a Wallace Bishop store for a refund, exchange or a Wallace Bishop gift card of equivalent value. Any refunds will be processed to the same credit card used to purchase the merchandise. You may also return your items to our head office using the address below however, please note; return costs will not be reimbursed for change of mind returns.
Merchandise must be in new and saleable condition and accompanied by the original sales receipt and original packaging.
ATTN: Web Sales
55 Doggett Street, Newstead 4006 QLD
In the interest of health and safety, customised merchandise, special orders, pierced earrings and body jewellery are not eligible for return for change of mind. Refer to conditions of sale provided at time of order.
Merchandise with a purchase price of over $500 will be forwarded to our Brisbane Support Office for assessment before a refund, exchange or Gift Card can be offered, which may take up to 3 weeks. You will be notified via email once this has been processed.
Any refunds will be processed to the credit card used payment method made for the original purchase.
Warranty or Consumer Guarantee Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
In addition to your rights under the Australian Consumer Law, Wallace Bishop offers a 12 month Guarantee from the date of purchase on jewellery against defects in material and / or workmanship and 6 months on repair work conducted in our workshop from the date of repair. The 12 month guarantee excludes all watches and giftware which are covered by the manufactures guarantee or warranty and selected fashion jewellery. For selected items with 3 month guarantee, please refer to the front of your receipt for details.
The costs of any repairs and maintenance carried out during the Standard Guarantee period, which are not the result of defects in material and/or workmanship, must be covered by the customer.
Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Wallace Bishop. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.
In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.
The Standard Guarantee does not cover loss or damage caused by:
Damage due to ordinary wear and tear;Misuse, accident, alteration, substitution or abuse;Repairs or alterations performed by someone other than Wallace Bishop;Theft, disappearance or loss (including loss of gem stones).
Wallace Bishop reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.
White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore any wear and tear of rhodium plating is excluded from our Standard Guarantee.
When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply to the jewellery. When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.