Products FAQ

Product Care

Your jewellery is a valuable item ā€“ it requires cleaning and maintenance to last a lifetime. At Wallace Bishop, our stores have the most advanced professional cleaning equipment to care for your treasured items properly. Make sure you bring your item to your local store for an inspection every 12 months. This way, we can help maintain your special piece for a lifetime.

With our care, your watch will stand the test of time. We know your watch is more than just a timepiece. It's an expression of your style and personality. We have the expertise and equipment to service your timepiece fully, and we are accredited to service most brands. We replace batteries, glass faces and seals, but what makes our service the very best is our Electronic Time Testing (ETT) machinery. When we care for your watch, it is rigorously tested using ETT before returning to you to ensure the time-keeping is to the manufacturer's standard.

Dust, pollution and daily wear all conspire to cloud the brilliance of a diamond and any gemstone. We recommend you bring your diamond jewellery to your local store for an inspection. Our trained experts will check that the setting adequately secures your stones and gives your ring a thorough cleaning. Between professional cleanings, we recommend the occasional use of a non-abrasive cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with other stones may need different care.

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Cultured pearls are usually strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

Product Information

TDW is an abbreviation for "Total Diamond Weight" which means it's the total carat weight of all the diamonds combined.

To put it simply, diamond carat weight measures how much a diamond weighs. A metric "carat" is defined as 200 milligrams. Each carat is subdivided into 100' points.' This allows very precise measurements to the hundredth decimal place.
You can read more about diamond carats in our Wallace Bishop Diamond Buying Guide.

Natural gemstones have been treated by heating (generally), waxing (emeralds), oiling, diffusion (sapphires) or irradiation (blue topaz) to enhance the colour of the stone.

Ring Sizing

To find your ring size, visit our Wallace Bishop Ring Size Guide.

Some rings can be resized depending on the style and setting of the stones. If a ring has to be resized please take it to your local Wallace Bishop store. Please note, Men's Tungsten rings cannot be resized.

The cost to resize a ring varies depending on the style, colour of the metal and size. Please note not all rings are able to be resized due to design limits. All prices below are estimates only, please contact your nearest Wallace Bishop store for an accurate quote.

18ct Gold

First two sizes (up to 5mm): $119.00
Resizing 3-4 sizes up (up to 5mm): $194.00
First two sizes (up to 5-8mm): $126.00
Resizing 3-4 sizes up (5-8mm): $196.00

9ct Gold

First two sizes: $101.00
Resizing 3-4 sizes up: $142.00

Sterling Silver

First two sizes: $72.00
Resizing 3-4 sizes up: $93.00

18ct Gold

Resizing down: $94.00

9ct Gold

Resizing down: $86.00

Sterling Silver

Reszing down: $72.00

Please note all above prices are estimates only. Two-toned and Platinum ring resizing prices are available upon request of quote.

Would you like to have your ring resized? visit yourĀ nearest Wallace BishopĀ store for a quote.

Popular FAQs

You can track your online order after you have received your Shipping Confirmation email or within the Shop app. If you haven't received your Shipping Confirmation email, don't stress! We are working hard behind the scenes to get your order posted to you as quickly and safely as possible.

You can return items from your order within 21 days for change of mind (excludes earrings). We offer a convenient Returns Portal where you can submit your return. Please ensure your returned items meet our Returns Policy. If you are having trouble lodging your return request, please contact our customer support team.

Our fulfillment team works fast! If you need to cancel your order, please give us a call ASAP to arrange a cancellation. We can't guarantee we will be able to cancel your order however, you may be eligible for an exchange or return.

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Get in touch

LIVE CHAT:Ā Live chat support with our Wallace Bishop customer support team available 8.30am-5.00pm AEST Mon-Fri. Also available online by hitting the "Bubble" button in the bottom right hand corner of our website.

CALL US:Ā (07) 3253 6400Ā during business hours 8.30am-5.00pm AEST Mon-Fri.

EMAIL US:Ā Our customer support team are here to assist. Send us anĀ emailĀ and we will get back to you as soon as possible.

STORE LOCATOR: To find information about one of our Wallace Bishop stores including trading hours, please visit our store locator page.