Products FAQs

Products FAQ

Product Care

How do I care for my Wallace Bishop jewellery?

Your jewellery is a valuable item – it requires cleaning and maintenance to last a lifetime. At Wallace Bishop, our stores have the most advanced professional cleaning equipment to care for your treasured items properly. Make sure you bring your item to your local store for an inspection every 12 months. This way, we can help maintain your special piece for a lifetime.

How do I care for my watch?

With our care, your watch will stand the test of time. We know your watch is more than just a timepiece. It's an expression of your style and personality. We have the expertise and equipment to service your timepiece fully, and we are accredited to service most brands. We replace batteries, glass faces and seals, but what makes our service the very best is our Electronic Time Testing (ETT) machinery. When we care for your watch, it is rigorously tested using ETT before returning to you to ensure the time-keeping is to the manufacturer's standard.

How do I care for my diamonds?

Dust, pollution and daily wear all conspire to cloud the brilliance of a diamond and any gemstone. We recommend you bring your diamond jewellery to your local store for an inspection. Our trained experts will check that the setting adequately secures your stones and gives your ring a thorough cleaning. Between professional cleanings, we recommend the occasional use of a non-abrasive cleaner for diamond jewellery. A mild solution of six parts water to one part ammonia may be applied with a soft bristle brush. Jewellery with other stones may need different care.

How do I care for my cultured pearls?

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Cultured pearls are usually strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

Product Information

What does TDW mean?

TDW is an abbreviation for "Total Diamond Weight" which means it's the total carat weight of all the diamonds combined.

What does carat mean in diamonds?

To put it simply, diamond carat weight measures how much a diamond weighs. A metric "carat" is defined as 200 milligrams. Each carat is subdivided into 100' points.' This allows very precise measurements to the hundredth decimal place.
You can read more about diamond carats in ourWallace Bishop Diamond Buying Guide.

Are your gemstones enhanced?

All of our gemstones are natural unless expressly stated in the product title and product description.

Ring Sizing

What's my ring size?

To find your ring size, visit our Wallace Bishop Ring Size Guide.

What if I need my ring to be resized?

Some rings can be resized depending on the style and setting of the stones. If a ring has to be resized please take it to your local Wallace Bishop store. Please note, Men's Tungsten rings cannot be resized.

How much does ring-resizing cost?

The cost to resize a ring varies depending on the style, colour of the metal and size. Please note not all rings are able to be resized due to design limits. All prices below are estimates only, please contact your nearest Wallace Bishop store for an accurate quote.

Resizing Up (within design limits)

18ct Gold

First two sizes (up to 5mm): $119.00
Resizing 3-4 sizes up (up to 5mm): $194.00
First two sizes (up to 5-8mm): $126.00
Resizing 3-4 sizes up (5-8mm): $196.00

9ct Gold

First two sizes: $101.00
Resizing 3-4 sizes up: $142.00

Sterling Silver

First two sizes: $72.00
Resizing 3-4 sizes up: $93.00

Resizing Down (within design limits)

18ct Gold

Resizing down: $94.00

9ct Gold

Resizing down: $86.00

Sterling Silver

Reszing down: $72.00

Please note all above prices are estimates only. Two-toned and Platinum ring resizing prices are available upon request of quote.

Would you like to have your ring resized? visit your nearest Wallace Bishop store for a quote.

Contact us

LIVE CHAT: Live chat support with our Wallace Bishop customer support team available 8.30am-5.00pm AEST Mon-Fri. Also available online by hitting the "Bubble" button in the bottom right hand corner of our website.

CALL US: (07) 3253 6400 during business hours 8.30am-5.00pm AEST Mon-Fri.

EMAIL US: Our customer support team are here to assist. Send us an email and we will get back to you as soon as possible.

Find a store

STORE LOCATOR: To find information about one of our Wallace Bishop stores including trading hours, please visit our store locator page.