Shipping of Goods Purchased Online

i. Unless otherwise stated, goods purchased on this website will be delivered free via StarTrack parcel post where the order value is $100 or greater. All orders under $100 will incur a flat fee of $9.95 per order. There is an option for customers to select express post at checkout which will incur a flat fee of $19.95 per order. All orders are delivered via the StarTrack tracked delivery system.

iii. Upon dispatch of the goods from our distribution centre the purchaser will receive an email from StarTrack with the shipment details and a link to the tracking system to allow for monitoring of progress.

iv. Where payment confirmation information received from Financial Intermediaries is insufficient to verify the payment details, Wallace Bishop Jewellers will contact the purchaser and discuss other payment options including shipping through StarTrack on a Cash On Delivery basis.

v. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

vi. We retain ownership and title of the goods we supply to you until we have received the full payment for the goods and the applicable delivery charges. Risk and title passes to you once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by StarTrack.

vii. On delivery you may be required to sign a proof of delivery document unless an Authority to Leave (‘ATL’) has been provided. If an ATL has not been provided and you are not available to take delivery, or there are circumstances preventing the goods being left at the delivery address, then the goods may be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address in those cases.

viii. If you choose to provide an ATL, we will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier. The associated risk in leaving goods unattended in these circumstances is borne by you.

Delivery Estimates

Please allow 1 - 2 business days processing for all orders. Note that processing times may exceed this estimate over busy periods. All orders are shipped via StarTrack and will be delivered approximately 1 - 3 business days after dispatch.

Christmas 2022 Shipping Deadlines