Shipping FAQs

Shipping FAQ

Dispatch

How long does it take for my order to be processed?

Please allow 1-3 business days for your order to be dispatched, you will receive a shipping confirmation email as soon as your order has been dispatched. Please allow 2-6 weeks for your SPECIAL ORDER to be shipped.

Why hasn't my order been dispatched yet?

Our team are working hard to process your order, some items may require us to be sourced from one of our store locations which can take a little bit longer.

Shipping

How long does shipping take?

We use Australia Post to ship all of our online orders. Express and standard shipping options are available for online orders. Standard
Shipping is estimated to arrive between 2-8 business days. Express shipping is estimated 1-3 business days to arrive.

Can I choose Express Shipping?

Yes, we allow our online customers to use Express Shipping with a flat-rate of $19.95. Please note, express orders are not priortised during dispatch.

Do you ship interstate and internationally?

For online purchases, Australia-wide shipping is available. Wallace Bishop items will not be available for purchase outside of Australia.

Delivery

Can I have my order safe-dropped?

No, all Wallace Bishop online orders require signature on delivery. If you are not home, your parcel will be taken to your nearest post office for collection.

I haven't received my order but it says 'delivered'?

If you have been notified by Australia Post that your order has been delivered and you haven't received it, please contact Australia Post by using your tracking number and creating a customer enquiry. Please then contact us so we're able to help resolve the issue.

Contact us

LIVE CHAT: Live chat support with our Wallace Bishop customer support team available 8.30am-5.00pm AEST Mon-Fri. Also available online by hitting the "Bubble" button in the bottom right hand corner of our website.

CALL US: (07) 3253 6400 during business hours 8.30am-5.00pm AEST Mon-Fri.

EMAIL US: Our customer support team are here to assist. Send us an email and we will get back to you as soon as possible.

Find a store

STORE LOCATOR: To find information about one of our Wallace Bishop stores including trading hours, please visit our store locator page.