Shipping FAQs

Dispatch

Please allow 1-3 business days for your order to be dispatched, you will receive a shipping confirmation email as soon as your order has been dispatched. Please allow 2-6 weeks for your SPECIAL ORDER to be shipped.

Our team are working hard to process your order, some items may require us to be sourced from one of our store locations which can take a little bit longer.

Shipping

We use StarTrack to ship all of our online orders. Express and standard shipping options are available for online orders. Standard
Shipping is estimated to arrive between 1-5 business days. Express shipping is estimated to arrive between 1-2 business days.

Yes, we allow our online customers to use Express Shipping with a flat-rate of $19.95. Please note, express orders are not priortised during dispatch.

For online purchases, Australia-wide shipping is available. Wallace Bishop items will not be available for purchase outside of Australia.

Delivery

No, all Wallace Bishop online orders require signature on delivery. If you are not home, your parcel will be taken to your nearest post office for collection.

If you have been notified by StarTrack that your order has been delivered and you haven't received it, please contact StarTrack by using your tracking number and creating a customer enquiry. Please then contact us so we're able to help resolve the issue.

Popular FAQs

You can track your online order after you have received your Shipping Confirmation email or within the Shop app. If you haven't received your Shipping Confirmation email, don't stress! We are working hard behind the scenes to get your order posted to you as quickly and safely as possible.

You can return items from your order within 21 days for change of mind (excludes earrings). We offer a convenient Returns Portal where you can submit your return. Please ensure your returned items meet our Returns Policy. If you are having trouble lodging your return request, please contact our customer support team.

Our fulfillment team works fast! If you need to cancel your order, please give us a call ASAP to arrange a cancellation. We can't guarantee we will be able to cancel your order however, you may be eligible for an exchange or return.

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Get in touch

LIVE CHAT:Ā Live chat support with our Wallace Bishop customer support team available 8.30am-5.00pm AEST Mon-Fri. Also available online by hitting the "Bubble" button in the bottom right hand corner of our website.

CALL US:Ā (07) 3253 6400Ā during business hours 8.30am-5.00pm AEST Mon-Fri.

EMAIL US:Ā Our customer support team are here to assist. Send us anĀ emailĀ and we will get back to you as soon as possible.

STORE LOCATOR: To find information about one of our Wallace Bishop stores including trading hours, please visit our store locator page.