As a watch collector, I appreciate not just timepieces but also the service that surrounds them. My visit to Wallace Bishop was a testament to their dedication to customer satisfaction and horological expertise.

I needed a few links removed from my watch, and Claudia, the staff member who assisted me, handled it with precision and professionalism. Not only did he adjust the bracelet perfectly to fit my wrist, but he also ensured it was comfortable and well-balanced—a crucial detail for any watch enthusiast.

Wallace Bishop is number one when it comes to jewellery repairs. Yesterday I dropped my mother's gold chain in for repair. It was repaired perfectly - so well that you would never know it had been repaired. They also checked it thoroughly to ensure there were no other issues, and cleaned it. The chain looks brand-new! My mum is delighted once again with the impeccable craftsmanship performed by the team at Wallace Bishop.

I recently visited the repairs shop in the Newstead office. I was greeted by an employee who served me very late into a Friday afternoon. He went above and beyond his duties to ensure my experience was 5 star and repaired my watch. It certainly made my day. I will happily recommend this shop, brand and staff member to all others.